Managing And Using Information Systems A Strategic Approach 6th Edition – Test Bank

Managing And Using Information Systems A Strategic Approach 6th Edition – Test Bank

File: 6e chapter3TestBank.doc, Chapter 3, Organizational Strategy and Information Systems

Multiple Choice

1. Cognizant’s organizational structure was ________, but realized as its organization grew and its services became more complicated that a __________ structure for the organization was more appropriate.

1. hierarchical, networked
2. matrix, networked
3. flat, matrix
4. hierarchical, matrix
5. flat, hierarchical

Ans: d (Hard)

Response: See pages 55, 56, 61

2. The organizational structure of Tata Consulting Services (TCS) is a  ___________ organizational structure.

1. hierarchical
2. networked
3. matrix
4. flat
5. zero time

Ans: a (Hard)

Response: See pages 56, 57

3. All statements below are true about a matrix organization structure EXCEPT:

1. The design supports both function and purpose.
2. Operating complexities can be reduced by sharing information among management.
3. Workers are assigned to two or more managers.
4. One weakness is that multiple dimensions of a business are not integrated well with a matrix organization
5. Confusion must be dealt with through frequent meetings and conflict-resolution sessions.

Ans: d (Medium)

Response: See page 61

4. This type of organizational structure is based on the concepts of division of labor, specialization, and unity of command.  Key decisions are made at the top and filtered down through the organization.

1. Hierarchical
2. Networked
3. Flat
4. Matrix
5. Social

Ans: a (Medium)

Response: See page 60

5.  This newer organizational design is designed to be highly flexible so that resources can be configured quickly to respond to changing demands.

1. Up time organization
2. Social networked organization
3. Hierarchical organization
4. Matrix organization
5. Elastic enterprise

Ans: e (Hard)

Response: See page 62

6. IS plays three important roles in management control processes.  These processes are data collection, evaluation, and _______________.

1. transformation
2. management
3. communication
4. implementation
5. conversion

Ans: c (Medium)

Response: See pages 63-64