Project Management A Strategic Managerial Approach 10th Edition – Test Bank

Project Management A Strategic Managerial Approach 10th Edition by Jack R. Meredith – Test Bank

Chapter 4

Multiple Choice

1. A party to a conflict will usually be satisfied when the level of frustration has been __________.

a) increased by the domination of the other party

b) lowered to the point where no action against the other party is contemplated

c) lowered because the party realizes the hopelessness of continuing the conflict

d) eliminated because the party has surrendered to the other party

Ans: b

Section Reference: Introduction

Level: Easy

Bloom’s: Comprehension

AACSB: Communication

Page: 119

2. __________ is the process which begins when one party perceives that the other has frustrated, or is about to frustrate, some concern of his.

a) Conflict

b) Happiness

c) Contentment

d) Utility

Ans: a

Section Reference: Introduction

Level: Easy

Bloom’s: Knowledge

AACSB: Communication

Page: 119

3. There are probably more opportunities for __________ in handling conflicts and negotiations than in any other aspect of project management.

a) errors in judgment

b) ethical missteps

c) project team strife

d) project manager burnout

Ans: b

Section Reference: Introduction

Level: Easy

Bloom’s: Comprehension

AACSB: Communication

Page: 120

4. After identifying the stakeholders, a _________should be created to maintain key information about them including contact information, their requirements and expectations, what stage in the project they have the most interest in, and so on.

a) stakeholder register

b) stakeholder plan

c) project plan

d) request for proposal

Ans: a

Section Reference: 4.1 Identifying and Analyzing Stakeholders

Level: Easy

Bloom’s: Knowledge

AACSB: Communication

Page: 122

5. A useful tool for accessing the level of commitment needed from stakeholders is the ____________.

a) Commitment Assessment Matrix

b) Power-Interest Grid

c) Stakeholder Survey

d) Administrative Matrix

Ans: a

Section Reference: 4.1 Identifying and Analyzing Stakeholders

Level: Easy

Bloom’s: Comprehension

AACSB: Communication

Page: 122

6. The most common method of identifying stakeholders is _____.

a) expert judgment of the project manager and project team

b) surveying all users

c) sending out invitations

d) using corporate guidelines

Ans: a

Section Reference: 4.1 Identifying and Analyzing Stakeholders

Level: Easy

Bloom’s: Comprehension

AACSB: Communication

Page: 122

7. Before the goals of the shareholders can be aligned with the purpose of the project, the ____________ must be identified.

a) risks

b) costs

c) stakeholders

d) quality

Ans: c

Section Reference: Introduction

Level: Easy

Bloom’s: Comprehension

AACSB: Analysis

Page: 122

8. During project formation, the organizational structure selected will have a major impact on how conflicts are handled. Lack of clarity about the relative power/influence/authority of the PM and the functional managers is a major component of all conflicts involving __________.

a) contractual obligations

b) property rights

c) budgeting

d) resource allocation and scheduling

Ans: d

Section Reference: 4.2 Conflict and the Project Life Cycle

Level: Intermediate

Bloom’s: Comprehension

AACSB: Analysis

Page: 127