ORGANIZATIONAL BEHAVIOR MANAGING PEOPLE AND ORGANIZATIONS 12TH EDITION – Test Bank

1. Cognitive dissonance occurs when there is congruence among attitudes, perceptions, and behaviors.

  a.  True

  b.  False

ANSWER:   False

2. Basic perceptual processes include selective perception and stereotyping.

  a.  True

  b.  False

ANSWER:   True

3. A person who screens out information because he or she is uncomfortable with the information or the information contradicts his or her belief is affected by stereotyping.

  a.  True

  b.  False

ANSWER:   False

4. Stress is defined as an individual’s adaptive response to a stimulus.

  a.  True

  b.  False

ANSWER:   True

5. Stimuli that cause stress are called “stressors.”

  a.  True

  b.  False

ANSWER:   True

6. When a person first encounters a stressor, the first stage is called alarm.

  a.  True

  b.  False

ANSWER:   True

7. In the workplace, stress is sometimes a positive factor.

  a.  True

  b.  False

ANSWER:   True

8. The exhaustion stage of the general adaptation syndrome occurs as a result of prolonged exposure to a stressor without resolution.

  a.  True

  b.  False

ANSWER:   True

9. Because stress is harmful, it should be eliminated.

  a.  True

  b.  False

ANSWER:   False

10. Distress is known as the positive form of stress.

  a.  True

  b.  False

ANSWER:   False

11. Task demands include group pressures, leadership, and interpersonal conflict.

  a.  True

  b.  False

ANSWER:   False

12. Temperature can create stress in the organizational environment.

  a.  True

  b.  False

ANSWER:   True

13. Stress in organizational settings is not influenced by events that take place outside the organization.

  a.  True

  b.  False

ANSWER:   False

14. The two most significant forms of withdrawal behavior are absenteeism and quitting.

  a.  True

  b.  False

ANSWER:   True