Managing And Using Information Systems A Strategic Approach 5th Edition – Test Bank

Managing And Using Information Systems A Strategic Approach 5th Edition By aa – Test Bank

File: chapter3TestBank.doc, Chapter 3, Organizational Strategy and Information Systems

Multiple Choice

1. Cognizant’s organizational structure was ________, but realized as its organization grew and its services became more complicated that a __________ structure for the organization was more appropriate.

a) hierarchical, networked

b) matrix, networked

c) flat, matrix

d) hierarchical, matrix

e) flat, hierarchical

Ans: d (Hard)

Response: See page 82

2. The organizational structure of Tata Consulting Services (TCS) is a  ___________ organizational structure.

1. hierarchical
2. networked
3. matrix
4. flat
5. zero time

Ans: a (Medium)

Response: See page 81

3. All statements below are true about a matrix organization structure EXCEPT:

a) The design supports both function and purpose.

b) IS reduces operating complexities by easily sharing information among management.

c) Workers are assigned to two or more managers.

d) Worker’s jobs are loosely defined.

e) Challenges can arise for managers who have lots of information and attend frequent meetings.

Ans: d (Medium)

Response: See page 82

4. This type of organizational structure is based on the concepts of division of labor, specialization, and unity of command.  Key decisions are made at the top and filtered down through the organization.

a) Hierarchical

b) Networked

c) Flat

d) Matrix

e) Social

Ans: a (Medium)

Response: See page 80

5.  This newer organizational design is designed to be highly flexible so that resources can be configured quickly to respond to changing demands.

a) Zero-time organization

b) Social networked organization

c) Flat organization

d) Matrix organization

e) T-form organization

Ans: e (Hard)

Response: See page 84

6. IS plays three important roles in management control processes.  These processes are data collection, evaluation, and _______________.

a) transformation

b) management

c) communication

d) implementation

e) conversion

Ans: c (Medium)

Response: See page 86

7. Organizational design is all about making sure that _________ are properly allocated, reflecting the structure of formal reporting relationships.

a) decision rights

b) business processes

c) values

d) incentives

e) IS

Ans: a (Medium)

Response: See page 78-79

8. Traditional organizations have one of four types of organizational design.  What are these four structure types?

a) Traditional, flat, matrix, technology

b) Hierarchical, flat, matrix, networked

c) Matrix, networked, flat, information

d) Matrix, flat, networked, traditional

e) Social, networked, matrix, hierarchical

Ans: b (Hard)

Response: See page 80