Purchasing And Supply Management 16Th Edition By P. Fraser Johnson – Test Bank

Purchasing And Supply Management 16Th Edition By P. Fraser Johnson – Test Bank

Purchasing and Supply Management, 16e (Johnson)

Chapter 5   Make or Buy, Insourcing and Outsourcing

1) Supply managers believe they can add the most value to the outsourcing decision by:

A) providing a comprehensive, competitive process.

B) advising the outsourcing team on relevant contractual terms and conditions.

C) reviewing the analysis conducted by the outsourcing team.

D) being available if the internal users want their assistance.

E) managing the contract once the decision has been implemented.

Answer:  A

Difficulty: 2 Medium

Topic:  Supply’s role in insourcing and outsourcing

Bloom’s:  Understand

AACSB:  Reflective Thinking

Accessibility:  Keyboard Navigation

Gradable:  automatic

2) In a service triad:

A) the service supplier and customers are the coproducer of the service, excluding the buyer from the service encounter.

B) the buyer is dependent on the supplier for the satisfactory fulfillment of customers’ service demands.

C) the buyer is dependent on the supplier for customer service innovation and organizational learning.

D) the service supplier and customers are the coproducer of the service, excluding the buyer from the service encounter, and the buyer is dependent on the supplier for the satisfactory fulfillment of customers’ service demands.

E) the service supplier and customers are the coproducer of the service, excluding the buyer from the service encounter; the buyer is dependent on the supplier for the satisfactory fulfillment of customers’ service demands; and the buyer is dependent on the supplier for customer service innovation and organizational learning.

Answer:  E

Difficulty: 3 Hard

Topic:  Outsourcing

Bloom’s:  Understand

AACSB:  Reflective Thinking

Accessibility:  Keyboard Navigation

Gradable:  automatic